Delivery & Returns

Claritea Prints

Delivery & Returns

All UK orders will be shipped FREE with Royal Mail 2nd Class Delivery. International shipping is available and the costs vary depending on the destination, if your country isn't listed please drop us a message and we can get a quote for shipping to your country.
Due to the customisation of every print, at the moment we don't hold any stock. This means that we have to order your print before shipping it to you. Delivery can therefore take 2-3 weeks for standard prints and 3-4 weeks for personalisable prints. If we can get them out to you sooner, we will!

We are trying to do our bit for the environment and so all packaging will be as eco-friendly as possible!
Here is what we've put in place...

  • You may receive a pre-used envelope, this is our way of reusing as much as we can
  • Your envelope will have a piece of cardboard inside, this could be a cereal box, jaffa cakes or even some coca cola! We are planning to reuse packaging to stiffen envelopes and stop products from bending, then you can pop it in the recycling when it gets to you
  • Your print will be packaged in a reusable document wallet, these will protect them from the elements on their journey to you! Please reuse the document wallets and - they're the perfect size for a boarding pass and travel documents!
  • You won't receive an invoice/packaging slip included in your order (what's the point in wasting paper if you don't need to!), this will have been emailed to you when you place your order and we can send a PDF version at your request

Because all prints are made to order, we are not able to facilitate returns. However, if your print arrives damaged, wet or just not as it was expected, please don't hesitate to get in touch and we will do everything we can to resolve it.